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The key dimensions of online service quality: a study of consumer perceptions / Yapp Hon Tshin, Emily and others

Material type: materialTypeLabelBookSeries: THE IUP JOURNAL OF MARKETING MANAGEMENT; XIII, 2. Publisher: May 2014Description: pp. 7 - 18.Subject(s): SERVICE QUALITY: CONSUMER PERCEPTIONSOnline resources: Click here to access online
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Journal Articles Journal Articles Nehru Centre Library
Available J 9591

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