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| 008 | 180109b xxu||||| |||| 00| 0 eng d | ||
| 022 | _a9770972684003 | ||
| 245 |
_aService quality management in retail banking with reference to satisfaction and switching intentions of the customers / _cRashi Goplani |
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| 260 |
_bThe IUP Publications ; _cNov. 2017. _aHyderabad : |
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| 300 | _app. 7-19 | ||
| 440 |
_vVol. XVI, No. 4, _912656 |
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| 650 |
_aRetail Banking : Service quality management _912657 |
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| 856 | _uhttp://www.iupindia.in/Marketing_Management.asp | ||
| 942 |
_2ddc _cBV |
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